ESRI Bugs Online

June 21st, 2007 · 6 Comments · ESRI

Since I wasn’t at the UC and those blogging seem to not care about bugs, we haven’t really heard what Nick Frunzi presented at the plenary in regards to user support. The ESRI UC blog has a little bit on what to expect though:

Tentatively named “Bugs Online”, this new Support Center feature is planned to go live in late Summer 2007, and will be integrated into the existing Support Center search. Here’s a few more details (as usual, all is subject to change).

It looks like the first release will be a public “beta” during which you’ll be able to access Bugs Online, albeit with somewhat reduced functionality and content. During the the beta, you should still be able to access most of the metadata for most of the bugs, including:

Synopsis: A concise description of the problem and the circumstances under which it occurs.

Submitted: The date the bug report was filed.

Severity: Indicates how heavily the problem impacts those who encounter it.

Version Found: The ESRI software version where the problem was first seen.

Status: A short text description of where the bug currently is in our handling processes.

Later on this year we’ll be working on additional functionality, including an option to allow you to “subscribe” to specific bugs and receive an email when the status of the bug changes.

Email is fine, but don’t forget RSS.

Update: - Podcast of Nick’s talk is here.

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6 responses so far ↓

1 Mike // Jun 21, 2007 at 6:19 pm

Would also be nice to have a voting function so that the community can indicate how important a given bug (and it’s resolution) is.
2 Jack Dangermond // Jun 21, 2007 at 7:52 pm

It’d be easier to list what works bug free.
3 J Wallis // Jun 22, 2007 at 10:52 am

For those of you in big enterprises with internal helpdesk issue tracking systems….wouldn’t it be nice if ESRI provided a web service to interface with the KB so helpdesk people could do issue searches from within the helpdesk app? I got blank stares from ESRI when I mentioned this.
4 Dave Smith // Jun 23, 2007 at 12:10 pm

“We don’t care about bugs”… Yeah, yeah…

Which particular bugs did you have in mind? Found out plenty about bugs and fixes. Not sure they’re the ones you have questions about, though.

And if you’re not going to have the decency to show up and ask in person, you could at least pass your questions and concerns to those of us who are going to be there, to drive them home.

In any regard, many answers will come to you in the various blog postings as we get up to date, and you will also be happy to know that ESRI’s internal knowledge base is going to be online in about a month’s time.
5 Oren Gabay // Jun 24, 2007 at 1:17 am

It’s an important step for ESRI! As we all know, there a a LOT of BUGS and one need courage to open this database to the public.
6 Cellulose // Jun 25, 2007 at 8:10 am

Hopefully they will add a “vote” feature like many other bug databases have. This gives them another unscientific polling method to figure out which bugs to tackle first.