While there is no truth to the rumor that no one at ESRI can go to the bathroom without a survey, the ESRI Support Team has a new survey out to see what improvements we want to the support site.
Where Would You Like To See the Support Center Improved?
We’ve been talking about improvements to the ESRI Support site since this blog started and some of the main points that have been hashed out here in posts and comments are in that survey. The keys for me and many others are:
- RSS feeds
- Better Search Results (please use the Google Search Appliance, no need to fool around with this)
- User Comments Section on Knowledge Base articles
- Tagging of articles
Go ahead and fill out that survey and let ESRI know what you want to see. We all are great at complaining about the site, but we need to be just as good with our comments and this is the perfect opportunity to be heard.
5 responses so far ↓
1
Brad
// Apr 23, 2007 at 8:18 am
Thanks for letting us know about the survey. I’ve been disappointed with the forums for a long time. They have good content but you have to keep on them. A RSS feed or email feed would be a minimum enhancement.
2
J Wallis
// Apr 23, 2007 at 8:57 am
i just want “arcade” er I mean ArcSDE fixed.
3
James Fee
// Apr 23, 2007 at 9:15 am
@ J Wallis: That just sums up the search perfectly. There is no intelligence to the current ESRI search tool.
4
Brad
// Apr 23, 2007 at 11:17 am
Isn’t that the case, I can’t tell you how many times I’ve searched forum and saw a message way back to ArcOldStuff, not relevant anymore…
Then again, which ArcStuff forum do you use for many ArcMap questions? I never can find it — is it ArcMap, ArcView, ArcInfo, ArcEditor, ArcSomeExtension, it is endless….
Argh. Google, where are you?
5 ESRI Support Survey “Early Results” // Apr 29, 2007 at 8:19 am
[...] If you haven’t taken the Support Survey yet, please do so. [...]
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