I’ve been looking at MGE because some clients have “issues” with open source software. Not only that, but the thought that you’d have great technical support when needed was an added bonus. After reading Shane Buscher’s post it sounds like MGE isn’t quite what it should be.
Once I figured out that I only had web support (no phone#) from AutoDesk, I logged a support request and got back the regurgitated email indicating I would be contacted within 4 hours. That was Friday morning 8:45 (CST). I’ve been left with no response whatsoever. There’s no way for me to follow up with anyone without a phone#, and replying to the original email is futile.
It looked like Autodesk had hit the sweet spot with MapGuide Open Source and MapGuide Enterprise, but it appears that they need a little time to get there. Telephone support is key IMO as I don’t always have time for an email. It will be interesting to see how this all plays out.
2 responses so far ↓
1
Milko Velichkov
// Jan 31, 2007 at 12:45 am
For you guys in US, phone support could be better, but not for those of us outside USA!
2
George Malaka
// Jan 31, 2007 at 6:03 pm
I was just a frustrated with Autodesk over the “Web Support Only” bait and switch for MGE. Why are you paying for MGE other than the support? For what they give you stick with MGOS.
Tech Support
Autodesk MGE
1-800-588-9454 option 8, option 2
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