Link - ESRI Support Center Home
Well how about that? I was just going write a post wondering why the announcement of ArcGIS 9.1 SP1 wasn’t on the front page of ESRI Support but to my surprise ESRI reorganized the front page and the service pack is front and center.
Not only do you get the latest knowledge base, downloads and forums right on the front page, but right below you’ll see an RSS feed for “Common Issues”. We’ll have to see how this feed works and what ends up on it, but now finding the latest support information should be as easy as looking at the front page.
Great news! The only issue I see is the page looks better in Internet Explorer than Firefox, but that is merely cosmetic.
8 responses so far ↓
1
ej
// Dec 21, 2005 at 2:16 pm
Looks better, but still not great. Plus, the support website has stopped working for me in Firefox. Anybody else experiencing this?
2
James Fee
// Dec 21, 2005 at 2:18 pm
What part doesn’t work? It seems cosmetic to me.
3
JT
// Dec 21, 2005 at 2:28 pm
A lot of files on the site have changed recently and Firefox is bad about holding onto stale files in its cache. Try emptying your cache and see if the site works afterwards
4
ej
// Dec 21, 2005 at 2:47 pm
ESRI.com loads fine, but ESRI Support loads a blank white page. If I switch to IE with IEtab, it loads fine. I tried clearing the cache and also reinstalling, but no luck.
5
James Fee
// Dec 21, 2005 at 3:16 pm
Weird because the screen shot in the post above is using FF 1.5.
6
Tom Savage
// Dec 21, 2005 at 3:34 pm
Firefox 1.5 loads the ESRI Support ok here.
7
Dave Bouwman
// Dec 22, 2005 at 3:32 pm
Kudos to ESRI for starting to make some changes to this site! RSS on the “Common Issues” is a good start - maybe add feeds for “Hot Topics” in the various forums, and then the ability to subscribe to a particular forum? Granted that RSS is still in “alpha-geek” phase, it’s going to pick up steam, so may as well get ahead of the game.
8
EJ
// Dec 23, 2005 at 10:01 am
I tried clearing the cache in Firefox, but that didn’t fix it. I used CCleaner to clear it and that did the trick. Thanks for the suggestion JT!
Leave a Comment