Link - EDN Search gets a tune-up
Brian says that EDN search has been improved. Honestly though, I can’t recall how the old search worked because I’ve never used it (I just don’t like the interface at ESRI’s support site). As a developer though I’m glad they have gotten this working because anything that causes me to go to EDN is a good thing as the only value to EDN right now is the software. If you work for a company that already has all the licenses, EDN doesn’t give you anything more than you already have. Now that the search is working, maybe we’ll see some more enhancements such as an improved ArcScripts and maybe more ESRI posted code samples to play with.
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2 responses so far ↓
1 Spatially Adjusted with James Fee » Blog Archive » Thoughts about the ESRI Support Thread // Dec 15, 2005 at 9:20 pm
[...] Well it seems to have calmed down. I’m not sure what happened, but it seems like I hit a nerve with the post, which was not my intention (I was actually posting about Mapguide, but hey what are you going to do). I got an email from someone in the press who wanted my thoughts about this thread which was interesting. I’ve posted again and again about the problems with EDN, ArcScripts and the support wait times. There isn’t anything new in this last post that I haven’t posted about before so if you want my thoughts about ESRI, you have a whole blog here to go off of (and yes have the post contradict the other half). [...]
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Brian Flood
// Dec 16, 2005 at 6:57 am
FWIW, I use the EDN search all the time. There was a point in Oct where it was definitely busted but when I contacting Brian G., he let me knew what was wrong (something about the indexing crawler they were using), that they were on the problem and that it would be fixed. It was fixed and now I’m on it pretty much every day. YMMV.
also, unlike some of the other commentors, I think there is lots of information in the forums. The questions that usually do not get answered are vague or in the category of “do my work for me” questions. Patience and search skills can find you a treasure trove and FWIW, I find the same skills are needed when searching the web with Google/Usenet.
I’d be interested to see how much better it is in the open source world but I doubt that if everyone went in that direction the quality could be sustained. One of the other commentors said that you could get access to the main developers whenever you wanted but increase that persons availability tenfold and its clear he would never be able to work one on one with everyone, it’s just not possible.
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